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Pristine Care Home Health Services, Inc. (“we,” “us,” “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, mobile applications, or services. By using our website or services, you agree to the terms of this Privacy Policy.

  1. Types of Information Collected

    We collect the following types of personal information from customers:

    • Contact Information: This includes your name, phone number, email address, mailing address, and any other contact details you provide.
    • Demographic Information: Information such as your age, gender, and occupation, may be collected for marketing purposes or to tailor services to your needs.
    • Service-Related Information: Details about the services you request or use, such as appointment times, service preferences, and specific care-related data.
    • Payment Information: If applicable, we may collect payment details such as credit card numbers and billing information when processing transactions.
    • Device and Usage Information: We may automatically collect information about how you interact with our website, including device type, IP address, browser type, and website usage patterns. This is used for analytics and improving user experience.

  2. How Information is Collected

    We collect your information through various means, including:

    • Direct Submission: Information you provide to us directly via forms on our website, such as contact forms, appointment scheduling, or registration forms.
    • Email and SMS Communication: When you communicate with us via email or SMS, we collect the content of your messages and any details you share.
    • Cookies and Web Tracking: Our website uses cookies and other tracking technologies to collect information about how you interact with the site, which helps us improve functionality and user experience.
    • Third-Party Service Providers: In some cases, we may collect data from third-party services like payment processors or customer service platforms that facilitate our service delivery.

  3. Purpose of Data Collection

    We collect your information for the following purposes:

    • To Provide Services: To deliver, manage, and improve the services you request, such as scheduling appointments, processing transactions, and providing care-related services.
    • Communication: To send you updates, confirmations, reminders, promotional offers, or newsletters that you have consented to receive.
    • Legal Compliance: To comply with legal obligations, including maintaining records for tax and regulatory requirements.
    • Improving Services: To analyze usage patterns and enhance the functionality and user experience of our website and services.

  4. Data Security Measures

    We take the security of your personal information seriously and implement the following measures to protect it from unauthorized access or misuse:

    • Encryption: We use encryption to secure sensitive data during transmission, ensuring your information is protected when shared over the internet.
    • Access Control: We restrict access to your personal data to authorized employees and contractors who need it to perform their job functions.
    • Firewalls and Anti-Malware: Our systems are protected by firewalls, anti-virus software, and other security tools to prevent unauthorized access and data breaches.
    • Regular Security Audits: We regularly audit our security measures and practices to ensure that your information remains safe.

  5. Data Sharing

    We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

    • Service Providers: We may share your data with trusted third-party vendors who help us provide services, such as payment processors or email service providers.
    • Legal Requirements: If required by law, regulation, or legal process, we may disclose your personal information to comply with government requests or legal proceedings.
    • Business Transfers: If our company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

  6. User Rights

    As a customer, you have the following rights regarding your personal information:

    • Right to Access: You have the right to request a copy of the personal data we hold about you.
    • Right to Rectification: You have the right to update or correct any inaccurate or incomplete information.
    • Right to Deletion: You may request the deletion of your personal data, subject to applicable legal exceptions.
    • Right to Restriction: You can request that we restrict the processing of your personal data in certain circumstances.
    • Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format, allowing you to transfer it to another organization.
    • Opt-Out of Marketing: You may opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or responding “STOP” to SMS messages.

    To exercise these rights, please contact us using the information provided below.

  7. Contact Information

    If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

  8. SMS Consent

    By providing your phone number, you consent to receive SMS communications from Pristine Care Home Health Services, Inc. These communications may include service updates, appointment reminders, and promotional messages.

    • Opt-Out: You can opt out of receiving SMS messages at any time by replying “STOP” to any message.
    • Help: For assistance, reply “HELP” to any message.
    • Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier.
    • Frequency: The frequency of messages will vary depending on the services you use.

    We do not share your phone number or SMS consent with third parties for the purpose of sending SMS messages. All communications will come directly from Pristine Care Home Health Services, Inc.